Self-Exclusion Policy
Last updated: June 2026
Self-exclusion is a responsible gambling tool that allows players to block access to gambling services for a fixed period. It is designed for people who need a structured break — not just a single evening off.
This page describes how self-exclusion generally works for readers of our independent review website. Self-exclusion is managed by licensed gambling operators, not by review sites like ours.
What self-exclusion means
During an active self-exclusion period, you should not be able to log in, deposit, place bets, or receive promotional material from the affected operator. Any remaining balance is usually handled according to the operator’s terms — often paid out before exclusion takes effect, or held until the period ends.
Self-exclusion is a serious commitment. In many jurisdictions, operators cannot reverse it early once confirmed, even if you change your mind.
How to request self-exclusion
Exact steps depend on the licensed operator where you hold an account. The process below reflects common practice on regulated casino platforms:
- Log in to your account on the official operator website (not a review or affiliate mirror).
- Open the Responsible Gambling, Safer Gambling, or Account Settings section.
- Select Self-Exclusion (or a similarly named option) and choose your preferred duration.
- Confirm your choice — you may need to re-enter your password or complete a brief confirmation step.
- Contact the operator’s support team if you cannot find the option or need help with an active account balance.
Typical exclusion periods
Available durations vary by operator and licensing jurisdiction. Cooling-off breaks (short pauses) are separate and less strict than formal self-exclusion.
| Option | Typical duration | Can it be reversed early? |
|---|---|---|
| Cooling-off / time-out | 24 hours to 6 weeks | Sometimes, after the minimum period |
| Short self-exclusion | 6 months | Rarely — depends on operator and regulator |
| Standard self-exclusion | 1 to 5 years | No — must wait until the period expires |
| Permanent self-exclusion | Indefinite / lifetime | No — account remains closed |
What happens during exclusion
While self-exclusion is active, operators licensed in regulated markets typically:
- Block login access and reject new deposits on the excluded account.
- Remove you from marketing emails, SMS, and promotional offers for the excluded brand.
- Decline requests to open a new account using the same identity details.
- Apply exclusion across related brands where the regulator requires linked programmes.
Provincial and national programmes in Canada
In addition to operator-level self-exclusion, some Canadian provinces run broader programmes that cover land-based venues and, in some cases, online gambling within that province. These programmes are separate from any single casino account.
| Programme | Province | Notes |
|---|---|---|
| Self-Exclusion Program | Ontario (OLG / iGaming Ontario) | Covers OLG products and regulated online operators in Ontario |
| Voluntary Self-Exclusion Program | British Columbia | Covers BC Lottery Corporation gaming facilities and online play |
| Self-Exclusion Program | Alberta | Available through AGLC for eligible gaming products |
| Various provincial helplines | All provinces | Can provide referral even if no formal programme exists in your area |
If you need broader support
Self-exclusion is one tool among many. If gambling is affecting your health, relationships, or finances, consider speaking with a counsellor or calling a provincial helpline such as ConnexOntario (1-866-531-2600). In an emergency, call 911.
Our role
We cannot activate, modify, shorten, or cancel self-exclusion on HellSpin or any other operator. We do not have access to player accounts.
Please use the official operator’s responsible gambling tools and licensed support services. For general guidance, see our Responsible Gambling page.